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 Request Tracker 3.1 655 Views
Staff Rating: 
4.5/5
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Price: $149
Expires:
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GENERAL INFO
License: Shareware
File Size: 4807 KB
Homepage: Click Here
STATUS
Added: 03-15-2004
Modified:05-28-2007
Downloads: 39
Rating: Not Rated
Votes: 0 Rate Now
Reviews: 0
 
Publishers Description:
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

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Related Tags:
help desk call center helpdesk workorder database CRM KMS customer relations management customer resource management resource management customer service service report work order time management time

Category Placement:
Home > Business > Support Systems

Other products by this publisher.
1.All Home Inventory 1.3
2.Books Program 2.2
3.Coin Tracker 2.2
4.PMaint 2.0
5.Request Tracker 3.1
6.Stamp Tracker 2.2

System Information:
Install Support: Install and Uninstall
OS Support: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Requirements: Windows 95 or higher, 10 Mb disk space

Release Information:
Release Date: 02/17/2005
Release Status: Major Update
Release Notes: There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
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